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Terms Of Service

Computer Repair Direct LLC Terms Of Service:

Client agrees to pay Computer Repair Direct LLC to analyze, diagnose, troubleshoot & repair the device(s) as per price paid in customers online shopping cart via the Computer Repair Direct LLC website.

Payment will be secured using a debit or credit card via Paypal prior to remote connection (no PayPal account required).

If repair(s) are not completed successfully, the client will immediately be issued a full refund via PayPal for the device(s) that were unable to be repaired. Although it can take PayPal or clients financial institution up to 72 hours to process the refund, most PayPal refunds are within 5 minutes.

Although Computer Repair Direct LLC will endeavor to conduct all activities in a timely manner, client understands that troubleshooting some issues may be a very time-consuming process. If clients computer is infected with a virus, malware, adware or spyware, the overall speed of clients computer will be slow. Therefore, any virus or malware scan or removal will take considerably longer on a computer infected with a virus or malware than on a computer that is not infected.

While Computer Repair Direct LLC will always install software correctly, some programs do not work on all computer systems due to a previous virus or malware infection that has compromised the integrity of the operating system. If Computer Repair Direct LLC installs a program for you and you have problems with it, Computer Repair Direct LLC will uninstall it, but will not give continued support on the product.

Client will indemnify and hold harmless Computer Repair Direct LLC for any data or software that may be lost, erased or damaged before, during or after a remote session, and for any results thereafter.

Although Computer Repair Direct LLC will take every precaution to preserve all data and software on clients computer, client acknowledges that occasionally data loss can occur and/or software operation may be compromised.

Remote support sessions can average anywhere between 15 to 45 minutes (excluding virus/malware scanning time). This of course depends upon the speed of your computer, your internet connection and the level of virus / malware infection. On rare occasions, some issues can be tougher to deal with, in these cases; our certified Microsoft, Apple & CompTIA technicians will need more time to resolve your issue.

Clients internet browser cookies will be deleted before a virus or malware scan as some cookies may be harmful. Some cookies may store clients username, password or forms to various websites. It is the sole responsibility of the client to have all usernames, passwords, sitekeys, codes, forms, login information and email addresses stored in a safe place offline. Computer Repair Direct LLC has no ability to recover any of clients usernames, passwords, sitekeys, codes, forms, login information or email addresses under any circumstances.

If client requires training in backup methods and procedures, Computer Repair Direct LLC can provide that training to client for a flat fee of $100. During a remote support session, clients data is always backed up to the clients computer, clients external storage or clients online cloud storage. Computer Repair Direct LLC will never back up ANY data to Computer Repair Direct LLC servers for ANY reason.

Client further agrees to indemnify and hold harmless Computer Repair Direct LLC for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on clients computer, and for any results thereafter.

Virus Removal & Malware Removal: Computer Repair Direct LLC cannot control how a virus or malware has affected clients computer before, during or after removal. Furthermore, there is no guarantee or warranty that a virus or malware will never circumvent any product either purchased from Computer Repair Direct LLC or any other brand that is free, or any brand that you may buy online or off the shelf.

Virus & malware removal service is only available for consumer based Microsoft & Apple operating systems (Windows XP, Windows Vista, Windows 7, Windows 8, 8.1, 10 & MAC OS X). For server based Microsoft & Apple operating system support including but not limited to Windows Server & MAC OSX Server editions, please fill out the contact form on our support page and request a quote.

RansomWare: RansomWare removal / decryption is not included with our virus & malware removal service.

Confidentiality Agreement: Any private information stored on clients computer or in view by a Computer Repair Direct LLC technician during a remote support call will be held confidential unless required by law.

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PrivacyPolicy

What information does Computer Repair Direct LLC collect?

Computer Repair Direct LLC collects information from you when you place an order or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What does Computer Repair Direct LLC use your information for?

Any of the information Computer Repair Direct LLC collects from you may be used in one of the following ways:

1. To personalize your experience: (your information helps us to better respond to your individual needs)

2. To improve our website: (Computer Repair Direct LLC continually strives to improve our website offerings based on the information and feedback Computer Repair Direct LLC receives from you)

3. To improve customer service: (your information helps us to more effectively respond to your customer service requests and support needs)

4. To process transactions: Your information, whether public or private, will NOT be sold, exchanged, transferred, or given to any other company for any reason whatsoever other than for the express purpose of delivering the purchased product or service requested.

5. To administer a contest, promotion, survey or other site feature.

6. To send periodic emails: The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc ONLY from Computer Repair Direct LLC.

Note: If at any time you would like to unsubscribe from receiving future emails, Computer Repair Direct LLC includes detailed unsubscribe instructions at the bottom of each email.

How does Computer Repair Direct LLC protect your information?

Computer Repair Direct LLC implements a variety of security measures (including, but not limited to SSL encryption) to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Computer Repair Direct LLC offers the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database (PayPal) only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

During and after a transaction on the Computer Repair Direct LLC website, your credit card information will NOT be stored on Computer Repair Direct LLC servers.

Does Computer Repair Direct LLC use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your internet web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Computer Repair Direct LLC use cookies to remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that Computer Repair Direct LLC can offer better site experiences and tools in the future.

Does Computer Repair Direct LLC disclose any information to outside parties?

NO! Computer Repair Direct LLC does NOT sell, trade, or otherwise transfer to outside parties ANY of your personally identifiable information. However, Computer Repair Direct LLC may release your information when Computer Repair Direct LLC believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, NON-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because Computer Repair Direct LLC values your privacy, Computer Repair Direct LLC has taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. Computer Repair Direct LLC therefore will not distribute ANY of your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

Computer Repair Direct LLC is in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), Computer Repair Direct LLC does not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to the Computer Repair Direct LLC privacy policy.

Changes to our Privacy Policy

If Computer Repair Direct LLC decides to update our privacy policy, Computer Repair Direct LLC will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 02/19/2016

Contacting Us

If there are any questions regarding this privacy policy, you may contact us via Live Chat, e-mail or telephone provided on our site.

This policy is powered by Trust Guard PCI compliance.

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